Complaint handling ordering game
Learners put the steps of handling a customer complaint into a sensible order. Use it in your class or team to rehearse listening, apologising and putting things right.
- Level
- Professional
- Subject
- Customer service
- Category
- Customer service
- Format
- Correct Order
- Questions
- 8
- Time
- About 7 min
Free to play. No sign-up for players.
What's inside
- 8 Correct Order questions
- Instant feedback after every answer
- Works on any phone, tablet or laptop
First questions
- Put these steps of handling a complaint in order.
- Order these steps of a calm response to an angry customer.
- Order these stages of resolving a complaint.
