Customer service phrases true or false

Learners decide whether statements about customer service phrases are true or false. Use it in your class or team to practise positive language and avoid phrases that cause friction.

Level: Professional
Subject: Customer service
Category: Customer service
Format: True or False
Questions: 10
Time: About 4 min

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What's inside

10 True or False questions
Instant feedback after every answer
Works on any phone, tablet or laptop

First questions

Saying 'I will find out for you' is a helpful phrase when you do not know the answer.
'That is not my department' is a good way to help a customer.
Saying 'I understand why that is frustrating' shows empathy.

See all Professional customer service games

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