Handling complaints true or false
Format
Statements cover listening, apologising and putting things right. Use it live in customer service training and practise the wording with your team.
- Level
- Professional
- Subject
- Customer service
- Category
- Customer service
- Questions
- 10
- Time
- About 4 min
Free to play. No sign-up for players.
What's inside
- 10 True or False questions
- Instant feedback after every answer
- Works on any phone, tablet or laptop
First questions
- Listening without interrupting is a good first step with an upset customer.
- The best response to a complaint is to prove the customer wrong.
- You can apologise for a customer's experience before you know whose fault it was.
Ratings and comments
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